Home / Help Center / Replacements
Home / Help Center / Replacements
On occasion, you may receive a damaged or defective product. Whenever this happens, just let us know and we'll make sure to get you a replacement as quickly as possible. Below, you'll find the steps to our replacement process, along with frequently asked questions. If you're ready to initiate your replacement request or wish to view our return policy, follow the links below.
Important: To ensure a speedy replacement, please make sure the following conditions are met.
1. You must submit a replacement request to Bailey Street Home within 30 days of receiving the product for any shipping damage.
2. All merchandise that is returned must have an RGA number.
3. Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on box.
2. If you are NOT required to ship your damaged product(s) back, go to STEP 4. If you ARE required to send your product(s) back then prepare your products for shipment by making sure the merchandise is in its original packaging. Apply the prepaid labels provided in your instructions.
3. Once your product is ready for shipment, you can take it to a local carrier facility and drop it off with the prepaid labels on the box (the label will specify the carrier). Please ensure that the "RGA" number that was provided with the instructions is on the return label (if it isn't there, please add it to the label - please do not write on the actual box).
4. Your replacement request will be processed immediately at no charge. You will get updates via email from us once the replacement request is confirmed and shipped, including tracking information once shipped.
1. Made-to-order, custom, or special-order items.
2. Close-out and clearance items.
3. Non-standard finish and lamping options.
4. Small parts and accessories (e.g. bulbs, down rods, extra chains, Palm Fan Blades, etc.)
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Saturday & Sunday 6am - 3pm PST